The process
From clips to a family film
Seven steps, one editor, and a schedule you can plan around. Here is exactly what happens from the moment you reach out.
01
Send us your clips
You upload to a private, access-controlled project library. Phone videos, screen recordings, voice memos, and photographs — all welcome.
02
An editor shapes the story
A real human editor watches every clip, finds the thread, and builds a film around it. Never automated, never templated.
03
You receive a family film
Delivered digitally on a private page to stream, plus a downloadable master that is yours to keep forever. A keepsake USB is available as an add-on.
Step by step
Step 01
A short discovery call
Fifteen minutes. You tell us who the film is for, roughly how many clips you have, and any date it needs to land on. We come back with a package and a quote the same week.
Step 02
Secure transfer to your library
We send a private upload link to an access-controlled project library. Drag your files in from your phone, laptop, or external drive. Nothing is public, and access is limited to your assigned editor.
Step 03
The story questionnaire
A short form: names, the moments that matter most, the music your family loves, anything we should handle gently. This is the part that makes the film sound like you and not like a template.
Step 04
Your editor watches everything
Every clip, start to finish. Your editor pulls selects, writes a story outline, and shares it with you before a single cut is made — so the shape of the film is agreed on early.
Step 05
The first cut
10–14 days after footage and questionnaire are in, you get a private link to watch. Comment right on the timeline, at any timestamp, in plain language.
Step 06
Revisions, then finishing
We work through your notes, then finish properly: color, stabilization, audio repair, titles, and a licensed score cleared for family and public use.
Step 07
Delivery, and it's yours
Delivery is digital by default: a private streaming page to share with family, plus a downloadable master in full quality. A keepsake USB in a printed case is available as an add-on if you'd like something to hand across a table.
Footage we accept
- iPhone and Android video
- Screen recordings
- Photographs from your camera roll
- Voice memos and audio recordings
Shaky, dim, or half-forgotten footage is welcome. Most of the moments families love most were never filmed carefully — that's rather the point.
Turnaround
- Quote after discovery call
- 2 business days
- Story outline
- 4–6 days
- First cut
- 10–14 days
- Final delivery after notes
- 3–5 days
- Rush option
- 5 business days